Failed RTC connection

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Prof. Dr. K. S. Krishnamurthy Prof. Dr. K. S. Krishnamurthy
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Failed RTC connection

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We have a 2008 model Axioimager, coupled to an LSM5 exciter, used mainly for polarization studies on liquid crystals. Recently, the Zen software failed to launch with "fail to connect to RTC..." message. Resetting did not work. On the monitor, however, 'Real time connection connected..' message appears. It is suspected that the IDE, transcend 128 MB flash module, used to boot may have been corrupted. If a new IDE flash module  is purchased, the program data will have to be written into it. Is there a way of getting the data? Since the model is out of service, local Zeiss rep has expressed inability to extend technical support. It seems such a pity that for the sake of the IDE, the instrument should remain defunct.  We would be indebted for any suggestions to bring the confocal onroad.
Arcroyal Systems Arcroyal Systems
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Re: Failed RTC connection

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We can help.

Www.Arcroyal.com

________________________________
From: Confocal Microscopy List <[hidden email]> on behalf of Prof. Dr. K. S. Krishnamurthy <[hidden email]>
Sent: Saturday, June 27, 2020 11:52:36 PM
To: [hidden email] <[hidden email]>
Subject: Failed RTC connection

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We have a 2008 model Axioimager, coupled to an LSM5 exciter, used mainly for polarization studies on liquid crystals. Recently, the Zen software failed to launch with "fail to connect to RTC..." message. Resetting did not work. On the monitor, however, 'Real time connection connected..' message appears. It is suspected that the IDE, transcend 128 MB flash module, used to boot may have been corrupted. If a new IDE flash module  is purchased, the program data will have to be written into it. Is there a way of getting the data? Since the model is out of service, local Zeiss rep has expressed inability to extend technical support. It seems such a pity that for the sake of the IDE, the instrument should remain defunct.  We would be indebted for any suggestions to bring the confocal onroad.
jlribas jlribas
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Re: Failed RTC connection

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Dear Krishnamurthy,

I don't know if all the RTC PCs have the same operative system (our
machine is a LSM7DUO). If so, I can make a copy of our flash drive and
send you the compressed files, so you can rebuild your system again.

On the other hand, thank you for remembering this black box computer
needs also an HD backup.

Best regards.

Juan Luis

El 28/06/2020 a las 6:52, Prof. Dr. K. S. Krishnamurthy escribió:
> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> We have a 2008 model Axioimager, coupled to an LSM5 exciter, used mainly for polarization studies on liquid crystals. Recently, the Zen software failed to launch with "fail to connect to RTC..." message. Resetting did not work. On the monitor, however, 'Real time connection connected..' message appears. It is suspected that the IDE, transcend 128 MB flash module, used to boot may have been corrupted. If a new IDE flash module  is purchased, the program data will have to be written into it. Is there a way of getting the data? Since the model is out of service, local Zeiss rep has expressed inability to extend technical support. It seems such a pity that for the sake of the IDE, the instrument should remain defunct.  We would be indebted for any suggestions to bring the confocal onroad.
--
/Juan Luis Ribas/
Servicio de Microscopía
Centro de Investigación, Tecnología e Innovación
Universidad de Sevilla
Av. Reina Mercedes 4b
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Tfnos: 954559733 // 628220681 // 12068

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Jacqui Ross Jacqui Ross
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Re: Failed RTC connection

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Good morning,

I don't know if this will help but writing to you just in case the problem is less serious than you think.

We have a Zeiss LSM 710. After we moved to Windows 7 some years ago, we had to change the order in which we turned things on. If we turn on the RTC before the PC, we get the same error. Using the Reset button doesn't work, we just have to turn off the RTC, exit ZEN, restart the RTC and wait for the start up sounds  Then restart ZEN and all is OK.

We changed our practice to turning on the RTC after the PC is on and after we have logged on. This solved the problem.

Also our system has a back up copy of the system on a USB that is stored inside the PC. I think this is standard for Zeiss so you should also have this.

Kind regards,

Jacqui
________________________________________
From: Confocal Microscopy List [[hidden email]] on behalf of Prof. Dr. K. S. Krishnamurthy [[hidden email]]
Sent: 28 June 2020 16:52
To: [hidden email]
Subject: Failed RTC connection

*****
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*****

We have a 2008 model Axioimager, coupled to an LSM5 exciter, used mainly for polarization studies on liquid crystals. Recently, the Zen software failed to launch with "fail to connect to RTC..." message. Resetting did not work. On the monitor, however, 'Real time connection connected..' message appears. It is suspected that the IDE, transcend 128 MB flash module, used to boot may have been corrupted. If a new IDE flash module  is purchased, the program data will have to be written into it. Is there a way of getting the data? Since the model is out of service, local Zeiss rep has expressed inability to extend technical support. It seems such a pity that for the sake of the IDE, the instrument should remain defunct.  We would be indebted for any suggestions to bring the confocal onroad.
G. Esteban Fernandez G. Esteban Fernandez
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Re: Failed RTC connection

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*****

In case it helps, I was just having RTC connection issues on an LSM 710 and
it turns out the RTC was not booting up correctly for lack of a keyboard
(we think BIOS was reset). Connecting a PS/2 keyboard to the back of the
RTC fixed the issue while Zeiss resets the BIOS and replaces the
motherboard battery.

-Esteban

On Sun, Jun 28, 2020 at 12:15 PM Jacqueline Ross <[hidden email]>
wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Good morning,
>
> I don't know if this will help but writing to you just in case the problem
> is less serious than you think.
>
> We have a Zeiss LSM 710. After we moved to Windows 7 some years ago, we
> had to change the order in which we turned things on. If we turn on the RTC
> before the PC, we get the same error. Using the Reset button doesn't work,
> we just have to turn off the RTC, exit ZEN, restart the RTC and wait for
> the start up sounds  Then restart ZEN and all is OK.
>
> We changed our practice to turning on the RTC after the PC is on and after
> we have logged on. This solved the problem.
>
> Also our system has a back up copy of the system on a USB that is stored
> inside the PC. I think this is standard for Zeiss so you should also have
> this.
>
> Kind regards,
>
> Jacqui
> ________________________________________
> From: Confocal Microscopy List [[hidden email]] on
> behalf of Prof. Dr. K. S. Krishnamurthy [[hidden email]]
> Sent: 28 June 2020 16:52
> To: [hidden email]
> Subject: Failed RTC connection
>
> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> We have a 2008 model Axioimager, coupled to an LSM5 exciter, used mainly
> for polarization studies on liquid crystals. Recently, the Zen software
> failed to launch with "fail to connect to RTC..." message. Resetting did
> not work. On the monitor, however, 'Real time connection connected..'
> message appears. It is suspected that the IDE, transcend 128 MB flash
> module, used to boot may have been corrupted. If a new IDE flash module  is
> purchased, the program data will have to be written into it. Is there a way
> of getting the data? Since the model is out of service, local Zeiss rep has
> expressed inability to extend technical support. It seems such a pity that
> for the sake of the IDE, the instrument should remain defunct.  We would be
> indebted for any suggestions to bring the confocal onroad.
>
Prof. Dr. K. S. Krishnamurthy Prof. Dr. K. S. Krishnamurthy
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Re: Failed RTC connection

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*****

Good morning. Thank you for the input. Our computer engineer tried using the keyboard, but did not succeed in booting.
Louis Villeneuve Louis Villeneuve
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Re: Failed RTC connection

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*****

Hi , Maybe it had been mentionned before:

1- change the battery of the motiver Board, reprogram the Bios , resynchronise the Clock, date between the RTC and the PC

2- check the connection to the motherboard

Good luck

Louis


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________________________________
De : Confocal Microscopy List <[hidden email]> de la part de Prof. Dr. K. S. Krishnamurthy <[hidden email]>
Envoyé : Monday, June 29, 2020 12:21:50 AM
À : [hidden email] <[hidden email]>
Objet : Re: Failed RTC connection


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*****

Good morning. Thank you for the input. Our computer engineer tried using the keyboard, but did not succeed in booting.
G. Esteban Fernandez G. Esteban Fernandez
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Re: Failed RTC connection

In reply to this post by Prof. Dr. K. S. Krishnamurthy
*****
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Post images on http://www.imgur.com and include the link in your posting.
*****

You can also connect a monitor to the RTC to see what it’s doing and if it
gives a clue to what to try.

-Esteban


On Sun, Jun 28, 2020 at 9:37 PM Prof. Dr. K. S. Krishnamurthy <
[hidden email]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Good morning. Thank you for the input. Our computer engineer tried using
> the keyboard, but did not succeed in booting.
>
Prof. Dr. K. S. Krishnamurthy Prof. Dr. K. S. Krishnamurthy
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Re: Failed RTC connection

In reply to this post by Louis Villeneuve
*****
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Dear Dr Louis,
Thank you for the suggestions. We tried booting the RTC using a keyboard
and monitor. We get an error message, which I have loaded to Google drive:
https://drive.google.com/file/d/1OaWJKOEufbFJTz4_wbHNDWrmcViuGtZw/view?usp=sharing
Any suggestions?
Regards
Krishnamurthy

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Hi , Maybe it had been mentionned before:
>
> 1- change the battery of the motiver Board, reprogram the Bios ,
> resynchronise the Clock, date between the RTC and the PC
>
> 2- check the connection to the motherboard
>
> Good luck
>
> Louis
>
>
> Téléchargez Outlook pour iOS<https://aka.ms/o0ukef>
> ________________________________
> De : Confocal Microscopy List <[hidden email]> de la
> part de Prof. Dr. K. S. Krishnamurthy <[hidden email]>
> Envoyé : Monday, June 29, 2020 12:21:50 AM
> À : [hidden email] <[hidden email]>
> Objet : Re: Failed RTC connection
>
>
> Avertissement automatisé : Ce courriel provient de l'extérieur de votre
> organisation. Ne cliquez pas sur les liens et les pièces jointes si vous
> ne reconnaissez pas l'expéditeur.
>
>
>
> *****
> To join, leave or search the confocal microscopy listserv, go to:
> https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.umn.edu%2Fcgi-bin%2Fwa%3FA0%3Dconfocalmicroscopy&amp;data=02%7C01%7Clouis.villeneuve%40ICM-MHI.ORG%7Cb0f0d51dd4e1435f3a3408d81be61332%7C06e1fe285f8b4075bf6cae24be1a7992%7C0%7C0%7C637290022863641065&amp;sdata=XfyPooyK3yFThct1tD8wsMUzly2k7ewzoxGQZjDghW4%3D&amp;reserved=0
> Post images on
> https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.imgur.com%2F&amp;data=02%7C01%7Clouis.villeneuve%40ICM-MHI.ORG%7Cb0f0d51dd4e1435f3a3408d81be61332%7C06e1fe285f8b4075bf6cae24be1a7992%7C0%7C0%7C637290022863641065&amp;sdata=GAZ6Huf0H1cy9rE4u5rNu2nbj%2FzCMJDGh3Svd80WyWA%3D&amp;reserved=0
> and include the link in your posting.
> *****
>
> Good morning. Thank you for the input. Our computer engineer tried using
> the keyboard, but did not succeed in booting.
>


--
Centre for Nano and Soft Matter Sciences
PO Box 1329
Jalahalli
bangalore 560 013
Ph: +91 80 23084236 (O), Cell:9845284587
Prof. Dr. K. S. Krishnamurthy Prof. Dr. K. S. Krishnamurthy
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Re: Failed RTC connection

In reply to this post by G. Esteban Fernandez
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Dear Dr Estaban,
Good morning.
We tried using a monitor. We get the error message shown in the image
uploaded to my google drive:
https://drive.google.com/file/d/1OaWJKOEufbFJTz4_wbHNDWrmcViuGtZw/view?usp=sharing
Any suggestions?
Regards
Krishnamurthy

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> You can also connect a monitor to the RTC to see what it’s doing and if
> it
> gives a clue to what to try.
>
> -Esteban
>
>
> On Sun, Jun 28, 2020 at 9:37 PM Prof. Dr. K. S. Krishnamurthy <
> [hidden email]> wrote:
>
>> *****
>> To join, leave or search the confocal microscopy listserv, go to:
>> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
>> Post images on http://www.imgur.com and include the link in your
>> posting.
>> *****
>>
>> Good morning. Thank you for the input. Our computer engineer tried using
>> the keyboard, but did not succeed in booting.
>>
>


--
Centre for Nano and Soft Matter Sciences
PO Box 1329
Jalahalli
bangalore 560 013
Ph: +91 80 23084236 (O), Cell:9845284587
Craig Brideau Craig Brideau
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*****

That looks like some sort of drive failure. BLK_DEV is basically the
description of the hardware and how to use it, so if you can't initiate it
then the hardware might not be responding to the bootloader/BIOS.

Craig

On Mon, Jun 29, 2020 at 10:32 PM Prof. K. S. Krishnamurthy <
[hidden email]> wrote:

> *****
> Dear Dr Estaban,
> Good morning.
> We tried using a monitor. We get the error message shown in the image
> uploaded to my google drive:
>
> https://drive.google.com/file/d/1OaWJKOEufbFJTz4_wbHNDWrmcViuGtZw/view?usp=sharing
> Any suggestions?
> Regards
> Krishnamurthy
>
> > *****
> > To join, leave or search the confocal microscopy listserv, go to:
> > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > Post images on http://www.imgur.com and include the link in your
> posting.
> > *****
> >
> > You can also connect a monitor to the RTC to see what it’s doing and if
> > it
> > gives a clue to what to try.
> >
> > -Esteban
> >
> >
> > On Sun, Jun 28, 2020 at 9:37 PM Prof. Dr. K. S. Krishnamurthy <
> > [hidden email]> wrote:
> >
> >> *****
> >> To join, leave or search the confocal microscopy listserv, go to:
> >> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> >> Post images on http://www.imgur.com and include the link in your
> >> posting.
> >> *****
> >>
> >> Good morning. Thank you for the input. Our computer engineer tried using
> >> the keyboard, but did not succeed in booting.
> >>
> >
>
>
> --
> Centre for Nano and Soft Matter Sciences
> PO Box 1329
> Jalahalli
> bangalore 560 013
> Ph: +91 80 23084236 (O), Cell:9845284587
>
Zdenek Svindrych-2 Zdenek Svindrych-2
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Re: Failed RTC connection

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*****

There won't be many VxWorks experts around here... But yes, this looks like
a corrupted drive.
It could also be BIOS configuration, I would definitely try to toggle
between IDE and AHCI settings in BIOS (provided the drive is connected
through SATA).
Another thought: Zeiss might have an easy way to recover the RT computer,
maybe TFTP/BOOTP, but this will be hard to figure out without Zeiss' help.
Good luck!
zdenek

On Tue, Jun 30, 2020 at 12:42 AM Craig Brideau <[hidden email]>
wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> That looks like some sort of drive failure. BLK_DEV is basically the
> description of the hardware and how to use it, so if you can't initiate it
> then the hardware might not be responding to the bootloader/BIOS.
>
> Craig
>
> On Mon, Jun 29, 2020 at 10:32 PM Prof. K. S. Krishnamurthy <
> [hidden email]> wrote:
>
> > *****
> > Dear Dr Estaban,
> > Good morning.
> > We tried using a monitor. We get the error message shown in the image
> > uploaded to my google drive:
> >
> >
> https://drive.google.com/file/d/1OaWJKOEufbFJTz4_wbHNDWrmcViuGtZw/view?usp=sharing
> > Any suggestions?
> > Regards
> > Krishnamurthy
> >
> > > *****
> > > To join, leave or search the confocal microscopy listserv, go to:
> > > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > > Post images on http://www.imgur.com and include the link in your
> > posting.
> > > *****
> > >
> > > You can also connect a monitor to the RTC to see what it’s doing and if
> > > it
> > > gives a clue to what to try.
> > >
> > > -Esteban
> > >
> > >
> > > On Sun, Jun 28, 2020 at 9:37 PM Prof. Dr. K. S. Krishnamurthy <
> > > [hidden email]> wrote:
> > >
> > >> *****
> > >> To join, leave or search the confocal microscopy listserv, go to:
> > >> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > >> Post images on http://www.imgur.com and include the link in your
> > >> posting.
> > >> *****
> > >>
> > >> Good morning. Thank you for the input. Our computer engineer tried
> using
> > >> the keyboard, but did not succeed in booting.
> > >>
> > >
> >
> >
> > --
> > Centre for Nano and Soft Matter Sciences
> > PO Box 1329
> > Jalahalli
> > bangalore 560 013
> > Ph: +91 80 23084236 (O), Cell:9845284587
> >
>


--
--
Zdenek Svindrych, Ph.D.
Research Scientist - Microscopy Imaging Specialist
Department of Biochemistry and Cell Biology
Geisel School of Medicine at Dartmouth
oftakofta oftakofta
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Re: Failed RTC connection

*****
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*****

Hi, we had this problem on our 510 some years back when I was working in
Norway. I posted the solution on the confocal list then. Here is the link:
http://confocal-microscopy-list.588098.n2.nabble.com/How-to-repair-a-broken-RTC-on-a-Zeiss-LSM-510-td7583065.html

Jens Eriksson
Uppsala university

On Tue, 30 Jun 2020, 16:47 Zdenek Svindrych, <[hidden email]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> There won't be many VxWorks experts around here... But yes, this looks like
> a corrupted drive.
> It could also be BIOS configuration, I would definitely try to toggle
> between IDE and AHCI settings in BIOS (provided the drive is connected
> through SATA).
> Another thought: Zeiss might have an easy way to recover the RT computer,
> maybe TFTP/BOOTP, but this will be hard to figure out without Zeiss' help.
> Good luck!
> zdenek
>
> On Tue, Jun 30, 2020 at 12:42 AM Craig Brideau <[hidden email]>
> wrote:
>
> > *****
> > To join, leave or search the confocal microscopy listserv, go to:
> > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > Post images on http://www.imgur.com and include the link in your
> posting.
> > *****
> >
> > That looks like some sort of drive failure. BLK_DEV is basically the
> > description of the hardware and how to use it, so if you can't initiate
> it
> > then the hardware might not be responding to the bootloader/BIOS.
> >
> > Craig
> >
> > On Mon, Jun 29, 2020 at 10:32 PM Prof. K. S. Krishnamurthy <
> > [hidden email]> wrote:
> >
> > > *****
> > > Dear Dr Estaban,
> > > Good morning.
> > > We tried using a monitor. We get the error message shown in the image
> > > uploaded to my google drive:
> > >
> > >
> >
> https://drive.google.com/file/d/1OaWJKOEufbFJTz4_wbHNDWrmcViuGtZw/view?usp=sharing
> > > Any suggestions?
> > > Regards
> > > Krishnamurthy
> > >
> > > > *****
> > > > To join, leave or search the confocal microscopy listserv, go to:
> > > > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > > > Post images on http://www.imgur.com and include the link in your
> > > posting.
> > > > *****
> > > >
> > > > You can also connect a monitor to the RTC to see what it’s doing and
> if
> > > > it
> > > > gives a clue to what to try.
> > > >
> > > > -Esteban
> > > >
> > > >
> > > > On Sun, Jun 28, 2020 at 9:37 PM Prof. Dr. K. S. Krishnamurthy <
> > > > [hidden email]> wrote:
> > > >
> > > >> *****
> > > >> To join, leave or search the confocal microscopy listserv, go to:
> > > >> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > > >> Post images on http://www.imgur.com and include the link in your
> > > >> posting.
> > > >> *****
> > > >>
> > > >> Good morning. Thank you for the input. Our computer engineer tried
> > using
> > > >> the keyboard, but did not succeed in booting.
> > > >>
> > > >
> > >
> > >
> > > --
> > > Centre for Nano and Soft Matter Sciences
> > > PO Box 1329
> > > Jalahalli
> > > bangalore 560 013
> > > Ph: +91 80 23084236 (O), Cell:9845284587
> > >
> >
>
>
> --
> --
> Zdenek Svindrych, Ph.D.
> Research Scientist - Microscopy Imaging Specialist
> Department of Biochemistry and Cell Biology
> Geisel School of Medicine at Dartmouth
>
Cammer, Michael-2 Cammer, Michael-2
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Re: Failed RTC connection

*****
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Post images on http://www.imgur.com and include the link in your posting.
*****

We have gone through a number of RTCs on our Zeiss 710.  For a while in the mid-2010s we kept a screen and keyboard hooked up to it for coddling through a rough patch.  However,  swapping it out for a replacement from Zeiss was the last move a few years ago and this has been the most stable solution.


Michael Cammer, Sr Research Scientist, DART Microscopy Laboratory

NYU Langone Health, 540 First Avenue, SK2 Microscopy Suite, New York, NY  10016

[hidden email]<mailto:[hidden email]>  http://nyulmc.org/micros  http://microscopynotes.com/

Voice direct only, no text or messages:  1-914-309-3270 and 1-646-501-0567



________________________________
From: Confocal Microscopy List <[hidden email]> on behalf of Jens Eriksson <[hidden email]>
Sent: Tuesday, June 30, 2020 5:01:58 PM
To: [hidden email]
Subject: Re: Failed RTC connection

[EXTERNAL]

*****
To join, leave or search the confocal microscopy listserv, go to:
https://urldefense.proofpoint.com/v2/url?u=http-3A__lists.umn.edu_cgi-2Dbin_wa-3FA0-3Dconfocalmicroscopy&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=s8ww0KzWBjC0PDcE2P_ISmavqNUob2EVhWqrbglTxC8&e=
Post images on https://urldefense.proofpoint.com/v2/url?u=http-3A__www.imgur.com&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=BY217dAUtg_XgryRN4bgr7jkQ4gAd8nzqN_1EJsWrF4&e=  and include the link in your posting.
*****

Hi, we had this problem on our 510 some years back when I was working in
Norway. I posted the solution on the confocal list then. Here is the link:
https://urldefense.proofpoint.com/v2/url?u=http-3A__confocal-2Dmicroscopy-2Dlist.588098.n2.nabble.com_How-2Dto-2Drepair-2Da-2Dbroken-2DRTC-2Don-2Da-2DZeiss-2DLSM-2D510-2Dtd7583065.html&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=BIMY2tgNJQBxLmiyB93963ilRkiD33cRwedzvtJnKzU&e=

Jens Eriksson
Uppsala university

On Tue, 30 Jun 2020, 16:47 Zdenek Svindrych, <[hidden email]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> https://urldefense.proofpoint.com/v2/url?u=http-3A__lists.umn.edu_cgi-2Dbin_wa-3FA0-3Dconfocalmicroscopy&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=s8ww0KzWBjC0PDcE2P_ISmavqNUob2EVhWqrbglTxC8&e=
> Post images on https://urldefense.proofpoint.com/v2/url?u=http-3A__www.imgur.com&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=BY217dAUtg_XgryRN4bgr7jkQ4gAd8nzqN_1EJsWrF4&e=  and include the link in your posting.
> *****
>
> There won't be many VxWorks experts around here... But yes, this looks like
> a corrupted drive.
> It could also be BIOS configuration, I would definitely try to toggle
> between IDE and AHCI settings in BIOS (provided the drive is connected
> through SATA).
> Another thought: Zeiss might have an easy way to recover the RT computer,
> maybe TFTP/BOOTP, but this will be hard to figure out without Zeiss' help.
> Good luck!
> zdenek
>
> On Tue, Jun 30, 2020 at 12:42 AM Craig Brideau <[hidden email]>
> wrote:
>
> > *****
> > To join, leave or search the confocal microscopy listserv, go to:
> > https://urldefense.proofpoint.com/v2/url?u=http-3A__lists.umn.edu_cgi-2Dbin_wa-3FA0-3Dconfocalmicroscopy&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=s8ww0KzWBjC0PDcE2P_ISmavqNUob2EVhWqrbglTxC8&e=
> > Post images on https://urldefense.proofpoint.com/v2/url?u=http-3A__www.imgur.com&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=BY217dAUtg_XgryRN4bgr7jkQ4gAd8nzqN_1EJsWrF4&e=  and include the link in your
> posting.
> > *****
> >
> > That looks like some sort of drive failure. BLK_DEV is basically the
> > description of the hardware and how to use it, so if you can't initiate
> it
> > then the hardware might not be responding to the bootloader/BIOS.
> >
> > Craig
> >
> > On Mon, Jun 29, 2020 at 10:32 PM Prof. K. S. Krishnamurthy <
> > [hidden email]> wrote:
> >
> > > *****
> > > Dear Dr Estaban,
> > > Good morning.
> > > We tried using a monitor. We get the error message shown in the image
> > > uploaded to my google drive:
> > >
> > >
> >
> https://urldefense.proofpoint.com/v2/url?u=https-3A__drive.google.com_file_d_1OaWJKOEufbFJTz4-5FwbHNDWrmcViuGtZw_view-3Fusp-3Dsharing&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=ErcdIxhwPACLukIhdIFgzcVAyWtFCvn17tbsZdL09fA&e=
> > > Any suggestions?
> > > Regards
> > > Krishnamurthy
> > >
> > > > *****
> > > > To join, leave or search the confocal microscopy listserv, go to:
> > > > https://urldefense.proofpoint.com/v2/url?u=http-3A__lists.umn.edu_cgi-2Dbin_wa-3FA0-3Dconfocalmicroscopy&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=s8ww0KzWBjC0PDcE2P_ISmavqNUob2EVhWqrbglTxC8&e=
> > > > Post images on https://urldefense.proofpoint.com/v2/url?u=http-3A__www.imgur.com&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=BY217dAUtg_XgryRN4bgr7jkQ4gAd8nzqN_1EJsWrF4&e=  and include the link in your
> > > posting.
> > > > *****
> > > >
> > > > You can also connect a monitor to the RTC to see what it’s doing and
> if
> > > > it
> > > > gives a clue to what to try.
> > > >
> > > > -Esteban
> > > >
> > > >
> > > > On Sun, Jun 28, 2020 at 9:37 PM Prof. Dr. K. S. Krishnamurthy <
> > > > [hidden email]> wrote:
> > > >
> > > >> *****
> > > >> To join, leave or search the confocal microscopy listserv, go to:
> > > >> https://urldefense.proofpoint.com/v2/url?u=http-3A__lists.umn.edu_cgi-2Dbin_wa-3FA0-3Dconfocalmicroscopy&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=s8ww0KzWBjC0PDcE2P_ISmavqNUob2EVhWqrbglTxC8&e=
> > > >> Post images on https://urldefense.proofpoint.com/v2/url?u=http-3A__www.imgur.com&d=DwIFaQ&c=j5oPpO0eBH1iio48DtsedeElZfc04rx3ExJHeIIZuCs&r=hUBj2D5n6oKThx2L01qn8IORZb5f-ruLVXPmQ1zQNnM&m=OCXLY7cBPLOBiWlrnd7M7z5jMMNGP1XLNsZoP4CNtlA&s=BY217dAUtg_XgryRN4bgr7jkQ4gAd8nzqN_1EJsWrF4&e=  and include the link in your
> > > >> posting.
> > > >> *****
> > > >>
> > > >> Good morning. Thank you for the input. Our computer engineer tried
> > using
> > > >> the keyboard, but did not succeed in booting.
> > > >>
> > > >
> > >
> > >
> > > --
> > > Centre for Nano and Soft Matter Sciences
> > > PO Box 1329
> > > Jalahalli
> > > bangalore 560 013
> > > Ph: +91 80 23084236 (O), Cell:9845284587
> > >
> >
>
>
> --
> --
> Zdenek Svindrych, Ph.D.
> Research Scientist - Microscopy Imaging Specialist
> Department of Biochemistry and Cell Biology
> Geisel School of Medicine at Dartmouth
>
RODRIGO VENA RODRIGO VENA
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Re: Failed RTC connection

In reply to this post by Prof. Dr. K. S. Krishnamurthy
*****
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Post images on http://www.imgur.com and include the link in your posting.
*****

have you tried changing the motherboard battery?
we had similar issue a few years ago and that was the problem

best

rodrigo.-

El 28/06/2020 a las 01:52 a. m., Prof. Dr. K. S. Krishnamurthy escribió:
> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> We have a 2008 model Axioimager, coupled to an LSM5 exciter, used mainly for polarization studies on liquid crystals. Recently, the Zen software failed to launch with "fail to connect to RTC..." message. Resetting did not work. On the monitor, however, 'Real time connection connected..' message appears. It is suspected that the IDE, transcend 128 MB flash module, used to boot may have been corrupted. If a new IDE flash module  is purchased, the program data will have to be written into it. Is there a way of getting the data? Since the model is out of service, local Zeiss rep has expressed inability to extend technical support. It seems such a pity that for the sake of the IDE, the instrument should remain defunct.  We would be indebted for any suggestions to bring the confocal onroad.